Notice of Information We Collect And How We Use It
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience better and easier. You may browse portions of our Site without providing us with personally identifiable information. Certain use of the Site, and any use of the App, including the ability to practice language skills through a video chat session, require you to register through the Site or App, in which case we collect and store information, including personally identifiable information, that is voluntarily supplied to us by you when registering on the Site or App. You can choose not to provide us with certain information, but by doing so, you may not be able to take advantage of our Site and App features and functionality. We use personally identifiable information to deliver the Site and App to you and to develop analytics and aggregated data that allows us to improve our Site and App. Once you give us your personal information, you are no longer anonymous to us. In addition to the specific usages outlined below, we may generally use any information we collect for the following purposes: For the purpose for which you provided the information to us, such as to create and maintain a user account for you; To provide the features and functionality of the Site and App to you; To personalize the content you see based on your personal characteristics and preferences; Improving our Site, App and other products and services; To troubleshoot problems, provide you with required notices, enforce our User Agreement (for example, when necessary to protect our or a third party’s intellectual property or proprietary rights), or to alert you to changes in our policies or agreements that may affect your use of the Site or App.
Information We Collect About Site Users
Clear Gifs (Web Beacons/Web Bugs)
We may employ a software technology called clear gifs, also referred to as web beacons or web bugs, that help manage content on the Site by tracking what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Site users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.
Information We Collect From Registered Users of the Site and App
RegistrationDuring registration you are required to give truthful contact information in accordance with our User Agreement. Registration requires you to provide us with: (i) a unique user name and password, (ii) your e-mail address, (iii) your country of domicile, (iv) your language preferences, and (v) your gender. We use this information to create an account for you on the Site or App, contact you about the services on our Site and App in which you have expressed interest, and customize your experience based on your preferences. For example, information on your country of domicile helps us provide you a Tutor in a comparable time zone.
Device InformationWhen you use the App, we will collect non-personally identifiable information about the device you use to access the App, including but not limited to: (i) the device type, operating system and mobile carrier, (ii) language used by the device, and (iii) time zone used by the device. For iOS-based devices, Apple also provides Enkulu with a device token and identification number that is specific to the device used to access the App. This allows Enkulu to recognize your device when you log in to the App.
PaymentStudents pay for minutes after a Session, in accordance with the fees listed in the Site or App at the time you initiate the Session, payment will occur through a third party payment systems (e.g., PayPal). These third party vendors will require you to provide information used for billing and payment. We do not have access to this payment information other than the amount of your purchase and information identifying you as the purchaser. All uses of billing and payment information are governed by the respective policies of those third parties.
Recording of SessionsWe use a live video platform operated by a third party program. to provide you with ability to chat through live video with Tutors. If you engage in a video chat session on the Site or App, the session may be recorded as described in the User Agreement. We may use such recordings for our internal business purposes, including without limitation for purposes of tutor evaluation, tutor training, dispute resolution and improving our service. The recording may be made available to you and/or the other party to the recording for future viewing through the Site and/or App, or to you individually for review. We may otherwise use the recordings as described in Section 9.4 of our User Agreement.
Tutor NotesIn order to provide you with a seamless exchange between multiple tutors, the tutors take notes on your conversation, based on information you provide during the video chat sessions. This information includes, but is not limited to, your: age, gender, language preferences, tutor preferences (e.g. gender of the tutor), and interests. We may retain any such information and associate it with your personally identifiable information. This information will only be available to Enkulu personnel and the tutors with whom you interact. We may use this information to match you with a particular tutor available on the Site and App and to provide you with information and services that are more likely to be of interest to you.
CorrespondenceIf you choose to leave us feedback, we will collect the information you send us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as e-mails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site and App, we may collect such information into a file specific to you.
Communication from Us, the App or the Site
Special Offers and UpdatesWe may occasionally send you information on products, services, special deals, and promotions, using the e-mail address provided to us by you during registration. To the extent we send you commercial e-mails regarding third party marketing or promotional materials, we will give you the ability to opt-out of receiving such e-mails in accordance with applicable law. We will not provide your personally identifiable information to third parties for their own marketing purposes without your consent.
Push NotificationsYou may receive notifications from Enkulu through the Apple’s push notification services. By allowing push notifications to be sent when you download the App, you consent to all notifications sent to you through the App, which may include information on products, services, special deals and promotions.
Service-Related AnnouncementsWe will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an e-mail. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Customer ServiceWe will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by e-mail, using the e-mail address provided by you to us when you registered on the Site or App.
Conditions Under Which Your Information is Shared